Need More help?

In order to ensure GDPR compliance, your old password has to be reset when creating a new account.

After receiving an invite, you are free to set your password to whatever you like.

If you have already received your invitation and activated your account once, you will need to use the reset recover password shown in the image above.

If you can't find your email invite, send us an email at sales@cidmerch.com or admin@cidmerch.com and we'll send another out to you.

Not just yet! Depending on whether you are a pro-forma or an account customer, you will receive an invoice from us when your order is ready to ship.

Sure! Depending on what the design is , we can normally organise a print run for you but bare in mind the there is a minimum order quantity for these types of orders, which can vary depending on the design itself.

Contact us at sales@cidmerch.com if you have something in mind and we'll see what we can do for you.

This depends on the size of your order, where you are from and sometimes the type of products purchased.

At the checkout you will see an estimated shipping cost which will be confirmed by our accounts department before shipping.

We are working hard to allow you to see exact shipping costs at the checkout stage so look out for this in the near future!

Customer support

+44 (0)116 284 4750

Send a message

sales@cidmerch.com